Training Catalog

Participants will need an active login Verizon Reveal. Fleet Management from Public Works will facilitate User ID’s and logins. Participants are encouraged to bring their laptop so they login and explore the application during training.

For supervisors, speaking tactfully means communicating directly, clearly and firmly while also being sensitive and respectful to others to maintain a supportive and trusting work environment. Tactful communication focuses on facts, behaviors and solutions, rather than communicating bluntly or curtly with disregard for others thoughts and feelings.

Fair Labor Standards Act (FLSA) Training provides an overview of federal wage and hour laws, including minimum wage, overtime requirements, employee classification (exempt vs. non-exempt), and recordkeeping standards. This training equips supervisors and employees with the knowledge needed to ensure compliance, reduce risk, and apply FLSA regulations accurately in day-to-day operations.

Learn how to provide excellent service while maintaining professionalism under public scrutiny, including when interactions are being recorded.

Introduction to foundational concepts such as recognizing phishing emails, using strong passwords, multi-factor authentication (MFA), and how to improve one’s own security landscape.

Ready to pull back the curtain on AI? This deep dive explores the fascinating and sometimes frightening world of artificial intelligence, helping you understand how to harness its power for good. We'll uncover the hidden biases, navigate the ethical minefields, and equip you with the knowledge to use AI tools responsibly and with confidence.

This training will cover key components and best practices for creating an effective resume. Topics include identifying relevant information, showcasing skills and experiences, and formatting for maximum impact.

This session will cover how to enter, search for, and update both miscellaneous and standard receipts in Oracle Fusion, as well as provide an overview of how Treasurer’s Receipts (TRs) impact the Receivables module.

In this training we will learn how to develop an enhanced level of public speaking, by considering the audience, preparing and delivering effective presentations and most importantly, practicing!

E-mail is the preferred mode of communication in business today, and your email communication should reflect the professional that you are. This class will emphasize email manners and procedures.

FOR COUNTY EMPLOYEES ONLY This class will uncover the foundation of County Employment – the Standards of Conduct. This class will discuss what those standards mean, how they are applied, and how disciplinary action is taken when standards are violated.

This class discusses the importance of bystander training as an effective tool against harassment at work. This training will discuss the importance of reporting harassment, the process for investigating claims of harassment, and review the Yuma County Standards of Conduct and Anti-Harassment policy

Are you busy but struggling to be more productive? Trying to recall details and manage day to day interruptions with scattered notes is not the best way to make use of your brainpower. You can tackle tasks with ease and reserve your mental energy for work that drives productivity by mastering your To-Do list.

This class will review best practices in customer service – with techniques, including interacting with internal and external customers, the angry customer, and the impact quality customer service can have. Attendees will learn how to provide the kind of superior, memorable service that results in satisfied customers.

Learn how to foster a culture of psychologically safe practices to ensure team members feel safe to express ideas, concerns and take accountability for mistakes- all without fear of negative impacts.

We all have implicit biases. Course participants will learn how to recognize and manage unconscious biases that affect the way we interact with others. In addition, providing tools and strategies to promote inclusivity and diversity in our daily lives.

This class will review the Fair Labor Standards Act (FLSA) and how it defines employee exemptions. We will also review Title VII of the Civil Rights Law and what the Equal Employment Opportunity Commission (EEOC) looks at when it receives a complaint.

From having a vacant position to onboarding your new employee, this class will provide a comprehensive review of the County’s recruitment, interviewing, and selection process. This course is highly recommended for employees of all levels who are involved with the recruitment process.

FOR COUNTY EMPLOYEES ONLY Understand the importance of documenting policy violations, performance and behavioral issues, while effectively utilizing Yuma County’s progressive disciplinary tools.

This course will provide supervisors an overview of the unemployment insurance process to help recognize what their responsibilities are and the importance of documentation.

The training provides a brief overview of FMLA and covers worker’s compensation and the role of the supervisor when an employee is injured while working. Additional discussion will focus on how to handle various situations when an employee is out on FMLA due to a work injury, their ability to return to work, and how worker’s compensation and FMLA run concurrently.

FOR COUNTY EMPLOYEES ONLY Learn to identify what causes employees to fall into the trouble zone, and develop an approach to deal with employees that result in a more consistent and beneficial outcome.

Emotional Intelligence is one of the most important ideas to hit the business world in recent years. It is based on the notion that the ability of individuals to understand their own emotions, and those of the people they work with, is key to improved work performance. This class provides tools for employees to control their emotions, understand their feelings, and express themselves in a way that is positive to themselves and to those around them.

This class provides participants a voice when they would like to speak up and addresses the difference between assertiveness and aggression, using insight on manipulation for other’s benefit and touches on body language.

Holding employees accountable can be difficult. It takes time, effort, and commitment. One of the major factors in a supervisor’s ability to hold employees accountable is their relationship with that employee. This class will cover individual accountability to provide insight into your own understanding of accountability and how it fits into the operations of your agency.

Learn how to identify where attitude translates into legitimate performance issues and effectively confront, coach and counsel employees whose poor attitudes and behaviors are negatively affecting your team’s performance. Also learn how to take the necessary steps to raise morale and inspire the “can-do” culture in your organization.

This workshop will offer guidance to adjust to changing work relationships, establish credibility, and assist in making the transition as smooth as possible.

This class covers harassment based on Title VII Civil Rights Law. This class also covers the supervisor’s responsibilities as it relates to harassment, including prevention, responding to a complaint, investigating or participating in the investigation and follow-up.

This workshop will provide guidance to addressing internal individual and team conflict. As a supervisor/coach/mentor, learning how to deal with team dynamics and cohesion is a part of the daily routine. This workshop will discuss the four principles: active listening, non-verbal communication, using “I” statements, and avoiding common communication obstacles.

This session will cover how to enter, search for, and update both miscellaneous and standard receipts in Oracle Fusion, as well as provide an overview of how Treasurer’s Receipts (TRs) impact the Receivables module.

Fair Labor Standards Act (FLSA) Training provides an overview of federal wage and hour laws, including minimum wage, overtime requirements, employee classification (exempt vs. non-exempt), and recordkeeping standards. This training equips supervisors and employees with the knowledge needed to ensure compliance, reduce risk, and apply FLSA regulations accurately in day-to-day operations.

For supervisors, speaking tactfully means communicating directly, clearly and firmly while also being sensitive and respectful to others to maintain a supportive and trusting work environment. Tactful communication focuses on facts, behaviors and solutions, rather than communicating bluntly or curtly with disregard for others thoughts and feelings.

Participants will learn to identify, establish, and maintain healthy boundaries to reduce stress and enhance the overall quality of their personal and professional lives, thereby regaining control of their lives and themselves.

Join us for an Experiential Learning session using MTa Insights toolkit , where learning happens through hands-on challenges, teamwork, and real-time reflection, all through an active hands-on learning experience.

When customers are confrontational, over demanding or unreasonable, it becomes harder than ever to deliver helpful, courteous service. This training provides tips and techniques to learn what it takes to handle a really tough customer or client.

*Must have completed Real Colors: Unlocking Temperament Differences within last 2 years* Real Applications, Real Solutions, and Real Teams are continuations of the Real Colors Workshop. It is designed to successfully and strategically allow you to use Real Colors concepts when selecting and building workplace teams, settling issues within the team, building leaders, and dealing with daily stressors.

*Must have completed the Real Colors: Unlocking Temperament Differences Workshop withing the last two years. * Real Stress is a continuation of the Real Colors: Unlocking Temperament Differences Workshop. It is designed to successfully and strategically allow you to use Real Colors concepts when dealing with daily stressors.

This class covers harassment based on race, national origin, religion, age, disability, and sexual orientation as well as generalized types of harassing behavior.

You can trace almost every workplace failure or faux pas to inadequate communication skills. However, most foul-ups could be averted if people only knew how to avoid The 9 Deadliest Sins of Communication. Learn to prevent breakdowns that can strain relationships, hinder teamwork and bring productivity to a standstill.

*Must have completed Real Colors: Unlocking Temperament Differences within last 2 years* Real Applications, Real Solutions, and Real Teams are continuations of the Real Colors Workshop. It is designed to successfully and strategically allow you to use Real Colors concepts when selecting and building workplace teams, settling issues within the team, building leaders, and dealing with daily stressors.

This training short provides tips on how to improve listening skills.

This class will provide participants the resources to communicate effectively and address differences between assertiveness, aggression, as well as useful insight on how to communicate clearly, correctly, and concisely.

Emotional Intelligence is one of the most important ideas to hit the business world in recent years. It is based on the notion that the ability of individuals to understand their own emotions, and those of the people they work with, is key to improved work performance. This class provides tools for employees to control their emotions, understand their feelings, and express themselves in a way that is positive to themselves and to those around them.

This training focuses on the application of emotional intelligence (EI) in the workplace. It is centered around enhancing participants' ability to maintain professionalism and react appropriately to various situations.

This course covers appropriate business dress and grooming in an ever evolving fashion world. This class is a good reminder of appropriate professional workplace attire and appearance.

This training discusses key identifiers in situational awareness and the importance of verbal de-escalation skills. Non-physical skills are used during dangerous or threatening situations to prevent potential physical confrontation or injury. This training will include how to recognize verbal and non-verbal cues to prepare staff to utilize de-escalation tactics.

Learn to identify what causes employees to fall into the trouble zone, and develop an approach to deal with employees that result in a more consistent and beneficial outcome.

This class will focus on teaching essential workplace manners and etiquette to help create a respectful, professional, and comfortable work environment for everyone. Promoting mutual respect and a positive organizational culture.

FOR COUNTY EMPLOYEES ONLY This training describes the basic philosophical study of morality, including the theory of right and wrong behavior.

During the course of this workshop, we are going to explore the aspect of color (temperament). This workshop provides users with an effective tool for understanding human behavior, for uncovering motivators specific and improving communication skills.

Learn to empathize, understand and work better together based on Generational Cohort theory.

Workplace gossip is a form of informal communication. Gossip is seen universally as negative and hurtful. This class will provide an understanding of how to work proactively when negativity and gossip occurs in the workplace.

Knowing the appropriate action in an emergency until professional help arrives is critical to saving lives. This hands-on course helps develop lifesaving skills that can be employed during a medical emergency.

This training will introduce the basic concepts of Growth Mindset and differentiate between a Fixed and Growth Mindset.

Based on Judson Brewer's, "Unwinding Anxiety" book, this class will explain how to uproot anxiety at its source, discover our triggers and defuse them with simple but powerful practices.

Learn to focus your attention on your present experience/environment and being aware of emotional intelligence.

This class will help to identify signs and symptoms of stress, what it does to the body and ways to manage it.

Understanding the Nutrition Facts label on food items can help you make healthier choices. In this training we will learn how to read the label, go over nutrition facts, sugar vs added sugars and also will cover information on ingredients list

Self-Care is about taking care of your mind, body and soul, that goes beyond a spa day or fishing trip, so you feel less stressed. In this training we will identify the different components of Self-Care and discuss some methods to utilize to keep your overall health and wellness in line.

Join us for an Experiential Learning session using MTa Insights toolkit , where learning happens through hands-on challenges, teamwork, and real-time reflection, all through an active hands-on learning experience.