Court Ethics Training- Strengthening our Standards

E-mail is the preferred mode of communication in business today, and your email communication should reflect the professional that you are. This class will emphasize email manners and procedures.

FOR COUNTY EMPLOYEES ONLY This class will uncover the foundation of County Employment – the Standards of Conduct. This class will discuss what those standards mean, how they are applied, and how disciplinary action is taken when standards are violated.

During the course of this workshop, we are going to explore the aspect of color (temperament). This workshop provides users with an effective tool for understanding human behavior, for uncovering motivators specific and improving communication skills.

Learn to empathize, understand and work better together based on Generational Cohort theory.

Workplace gossip is a form of informal communication. Gossip is seen universally as negative and hurtful. This class will provide an understanding of how to work proactively when negativity and gossip occurs in the workplace.

Knowing the appropriate action in an emergency until professional help arrives is critical to saving lives. This hands-on course helps develop lifesaving skills that can be employed during a medical emergency.

This training focuses on the application of emotional intelligence (EI) in the workplace. It is centered around enhancing participants' ability to maintain professionalism and react appropriately to various situations.

This course covers appropriate business dress and grooming in an ever evolving fashion world. This class is a good reminder of appropriate professional workplace attire and appearance.

This training discusses key identifiers in situational awareness and the importance of verbal de-escalation skills. Non-physical skills are used during dangerous or threatening situations to prevent potential physical confrontation or injury. This training will include how to recognize verbal and non-verbal cues to prepare staff to utilize de-escalation tactics.

Learn to identify what causes employees to fall into the trouble zone, and develop an approach to deal with employees that result in a more consistent and beneficial outcome.

This class will focus on teaching essential workplace manners and etiquette to help create a respectful, professional, and comfortable work environment for everyone. Promoting mutual respect and a positive organizational culture.

FOR COUNTY EMPLOYEES ONLY This training describes the basic philosophical study of morality, including the theory of right and wrong behavior.

This class discusses the importance of bystander training as an effective tool against harassment at work. This training will discuss the importance of reporting harassment, the process for investigating claims of harassment, and review the Yuma County Standards of Conduct and Anti-Harassment policy

Are you busy but struggling to be more productive? Trying to recall details and manage day to day interruptions with scattered notes is not the best way to make use of your brainpower. You can tackle tasks with ease and reserve your mental energy for work that drives productivity by mastering your To-Do list.

This class will review best practices in customer service – with techniques, including interacting with internal and external customers, the angry customer, and the impact quality customer service can have. Attendees will learn how to provide the kind of superior, memorable service that results in satisfied customers.

This training short provides tips on how to improve listening skills.

This class will provide participants the resources to communicate effectively and address differences between assertiveness, aggression, as well as useful insight on how to communicate clearly, correctly, and concisely.

Emotional Intelligence is one of the most important ideas to hit the business world in recent years. It is based on the notion that the ability of individuals to understand their own emotions, and those of the people they work with, is key to improved work performance. This class provides tools for employees to control their emotions, understand their feelings, and express themselves in a way that is positive to themselves and to those around them.

In this training we will learn how to develop an enhanced level of public speaking, by considering the audience, preparing and delivering effective presentations and most importantly, practicing!

You can trace almost every workplace failure or faux pas to inadequate communication skills. However, most foul-ups could be averted if people only knew how to avoid The 9 Deadliest Sins of Communication. Learn to prevent breakdowns that can strain relationships, hinder teamwork and bring productivity to a standstill.

*Must have completed Real Colors: Unlocking Temperament Differences within last 2 years* Real Applications, Real Solutions, and Real Teams are continuations of the Real Colors Workshop. It is designed to successfully and strategically allow you to use Real Colors concepts when selecting and building workplace teams, settling issues within the team, building leaders, and dealing with daily stressors.

*Must have completed Real Colors: Unlocking Temperament Differences within last 2 years* Real Applications, Real Solutions, and Real Teams are continuations of the Real Colors Workshop. It is designed to successfully and strategically allow you to use Real Colors concepts when selecting and building workplace teams, settling issues within the team, building leaders, and dealing with daily stressors.

When customers are confrontational, over demanding or unreasonable, it becomes harder than ever to deliver helpful, courteous service. This training provides tips and techniques to learn what it takes to handle a really tough customer or client.

*Must have completed the Real Colors: Unlocking Temperament Differences Workshop withing the last two years. * Real Stress is a continuation of the Real Colors: Unlocking Temperament Differences Workshop. It is designed to successfully and strategically allow you to use Real Colors concepts when dealing with daily stressors.

This class covers harassment based on race, national origin, religion, age, disability, and sexual orientation as well as generalized types of harassing behavior.

Learn how to provide excellent service while maintaining professionalism under public scrutiny, including when interactions are being recorded.

Introduction to foundational concepts such as recognizing phishing emails, using strong passwords, multi-factor authentication (MFA), and how to improve one’s own security landscape.

Ready to pull back the curtain on AI? This deep dive explores the fascinating and sometimes frightening world of artificial intelligence, helping you understand how to harness its power for good. We'll uncover the hidden biases, navigate the ethical minefields, and equip you with the knowledge to use AI tools responsibly and with confidence.

Join us for an Experiential Learning session using MTa Insights toolkit , where learning happens through hands-on challenges, teamwork, and real-time reflection, all through an active hands-on learning experience.

This training will cover key components and best practices for creating an effective resume. Topics include identifying relevant information, showcasing skills and experiences, and formatting for maximum impact.

This session will cover how to enter, search for, and update both miscellaneous and standard receipts in Oracle Fusion, as well as provide an overview of how Treasurer’s Receipts (TRs) impact the Receivables module.

Participants will learn to identify, establish, and maintain healthy boundaries to reduce stress and enhance the overall quality of their personal and professional lives, thereby regaining control of their lives and themselves.

This workshop provides an overview of key purchasing and compliance processes within Yuma County, including policies, procurement methods for professional services, documentation requirements, compliance deadlines, and the Oracle requisition process.