Flawless Customer Service

E-mail is the preferred mode of communication in business today, and your email communication should reflect the professional that you are. This class will emphasize email manners and procedures.

This class will uncover the foundation of County Employment – the Standards of Conduct. This class will discuss what those standards mean, how they are applied, and how disciplinary action is taken when standards are violated.

During the course of this workshop, we are going to explore the aspect of color (temperament). This workshop provides users with an effective tool for understanding human behavior, for uncovering motivators specific and improving communication skills.

Knowing the appropriate action in an emergency until professional help arrives is critical to saving lives. This hands-on course helps develop lifesaving skills that can be employed during a medical emergency.

This class discusses the importance of bystander training as an effective tool against harassment at work. This training will discuss the importance of reporting harassment, the process for investigating claims of harassment, and review the Yuma County Standards of Conduct and Anti-Harassment policy

Tackle tasks with ease and reserve your mental energy for work that drives productivity by mastering your To-Do list.

This class provides tools for employees to control their emotions, understand their feelings, and express themselves in a way that is positive to themselves and to those around them.

In this training we will learn how to develop an enhanced level of public speaking, by considering the audience, preparing and delivering effective presentations and most importantly, practicing!

*Must have completed Real Colors: Unlocking Temperament Differences within last 2 years* Real Applications, Real Solutions, and Real Teams are continuations of the Real Colors Workshop. It is designed to successfully and strategically allow you to use Real Colors concepts when selecting and building workplace teams, settling issues within the team, building leaders, and dealing with daily stressors.

*Must have completed Real Colors: Unlocking Temperament Differences within last 2 years* Real Applications, Real Solutions, and Real Teams are continuations of the Real Colors Workshop. It is designed to successfully and strategically allow you to use Real Colors concepts when selecting and building workplace teams, settling issues within the team, building leaders, and dealing with daily stressors.

Learn how to provide excellent service while maintaining professionalism under public scrutiny, including when interactions are being recorded.

Introduction to foundational concepts such as recognizing phishing emails, using strong passwords, multi-factor authentication (MFA), and how to improve one’s own security landscape.

Ready to pull back the curtain on AI? This deep dive explores the fascinating and sometimes frightening world of artificial intelligence, helping you understand how to harness its power for good. We'll uncover the hidden biases, navigate the ethical minefields, and equip you with the knowledge to use AI tools responsibly and with confidence.