Real Colors: Real Applications

This class will uncover the foundation of County Employment – the Standards of Conduct. This class will discuss what those standards mean, how they are applied, and how disciplinary action is taken when standards are violated.

During the course of this workshop, we are going to explore the aspect of color (temperament). This workshop provides users with an effective tool for understanding human behavior, for uncovering motivators specific and improving communication skills.

Learn to empathize, understand and work better together based on Generational Cohort theory.

Workplace gossip is a form of informal communication. Gossip is seen universally as negative and hurtful. This class will provide an understanding of how to work proactively when negativity and gossip occurs in the workplace.

Knowing the appropriate action in an emergency until professional help arrives is critical to saving lives. This hands-on course helps develop lifesaving skills that can be employed during a medical emergency.

This training focuses on the application of emotional intelligence (EI) in the workplace. It is centered around enhancing participants' ability to maintain professionalism and react appropriately to various situations.

This course covers appropriate business dress and grooming in an ever evolving fashion world. This class is a good reminder of appropriate professional workplace attire and appearance.

This training discusses key identifiers in situational awareness and the importance of verbal de-escalation skills

Learn to identify what causes employees to fall into the trouble zone, and develop an approach to deal with employees that result in a more consistent and beneficial outcome.

This class will focus on teaching essential workplace manners and etiquette to help create a respectful, professional, and comfortable work environment for everyone. Promoting mutual respect and a positive organizational culture.

This training describes the basic philosophical study of morality, including the theory of right and wrong behavior.

This class will review best practices in customer service – with techniques, including interacting with internal and external customers, the angry customer, and the impact quality customer service can have. Attendees will learn how to provide the kind of superior, memorable service that results in satisfied customers.

This training short provides tips on how to improve listening skills.

This class will provide participants the resources to communicate effectively and address differences between assertiveness, aggression, as well as useful insight on how to communicate clearly, correctly, and concisely.

This class provides tools for employees to control their emotions, understand their feelings, and express themselves in a way that is positive to themselves and to those around them.

You can trace almost every workplace failure or faux pas to inadequate communication skills. However, most foul-ups could be averted if people only knew how to avoid The 9 Deadliest Sins of Communication. Learn to prevent breakdowns that can strain relationships, hinder teamwork and bring productivity to a standstill.

*Must have completed Real Colors: Unlocking Temperament Differences within last 2 years* Real Applications, Real Solutions, and Real Teams are continuations of the Real Colors Workshop. It is designed to successfully and strategically allow you to use Real Colors concepts when selecting and building workplace teams, settling issues within the team, building leaders, and dealing with daily stressors.

When customers are confrontational, over demanding or unreasonable, it becomes harder than ever to deliver helpful, courteous service. This training provides tips and techniques to learn what it takes to handle a really tough customer or client.

*Must have completed the Real Colors: Unlocking Temperament Differences Workshop withing the last two years. * Real Stress is a continuation of the Real Colors: Unlocking Temperament Differences Workshop. It is designed to successfully and strategically allow you to use Real Colors concepts when dealing with daily stressors.

This class covers harassment based on race, national origin, religion, age, disability, and sexual orientation as well as generalized types of harassing behavior.

Join us for an Experiential Learning session using MTa Insights toolkit , where learning happens through hands-on challenges, teamwork, and real-time reflection, all through an active hands-on learning experience.