Customer Service in Public Spaces

E-mail is the preferred mode of communication in business today, and your email communication should reflect the professional that you are. This class will emphasize email manners and procedures.

This class will uncover the foundation of County Employment – the Standards of Conduct. This class will discuss what those standards mean, how they are applied, and how disciplinary action is taken when standards are violated.

This class discusses the importance of bystander training as an effective tool against harassment at work. This training will discuss the importance of reporting harassment, the process for investigating claims of harassment, and review the Yuma County Standards of Conduct and Anti-Harassment policy

Tackle tasks with ease and reserve your mental energy for work that drives productivity by mastering your To-Do list.

This class will review best practices in customer service – with techniques, including interacting with internal and external customers, the angry customer, and the impact quality customer service can have. Attendees will learn how to provide the kind of superior, memorable service that results in satisfied customers.

In this training we will learn how to develop an enhanced level of public speaking, by considering the audience, preparing and delivering effective presentations and most importantly, practicing!

Introduction to foundational concepts such as recognizing phishing emails, using strong passwords, multi-factor authentication (MFA), and how to improve one’s own security landscape.

Ready to pull back the curtain on AI? This deep dive explores the fascinating and sometimes frightening world of artificial intelligence, helping you understand how to harness its power for good. We'll uncover the hidden biases, navigate the ethical minefields, and equip you with the knowledge to use AI tools responsibly and with confidence.