Training Catalog

Participants will need an active login Verizon Reveal. Fleet Management from Public Works will facilitate User ID’s and logins. Participants are encouraged to bring their laptop so they login and explore the application during training.

For supervisors, speaking tactfully means communicating directly, clearly and firmly while also being sensitive and respectful to others to maintain a supportive and trusting work environment. Tactful communication focuses on facts, behaviors and solutions, rather than communicating bluntly or curtly with disregard for others thoughts and feelings.

Learn how to provide excellent service while maintaining professionalism under public scrutiny, including when interactions are being recorded.

Introduction to foundational concepts such as recognizing phishing emails, using strong passwords, multi-factor authentication (MFA), and how to improve one’s own security landscape.

Ready to pull back the curtain on AI? This deep dive explores the fascinating and sometimes frightening world of artificial intelligence, helping you understand how to harness its power for good. We'll uncover the hidden biases, navigate the ethical minefields, and equip you with the knowledge to use AI tools responsibly and with confidence.

In this training we will learn how to develop an enhanced level of public speaking, by considering the audience, preparing and delivering effective presentations and most importantly, practicing!

E-mail is the preferred mode of communication in business today, and your email communication should reflect the professional that you are. This class will emphasize email manners and procedures.

This class will uncover the foundation of County Employment – the Standards of Conduct. This class will discuss what those standards mean, how they are applied, and how disciplinary action is taken when standards are violated.

This class discusses the importance of bystander training as an effective tool against harassment at work. This training will discuss the importance of reporting harassment, the process for investigating claims of harassment, and review the Yuma County Standards of Conduct and Anti-Harassment policy

Tackle tasks with ease and reserve your mental energy for work that drives productivity by mastering your To-Do list.

This class will review best practices in customer service – with techniques, including interacting with internal and external customers, the angry customer, and the impact quality customer service can have. Attendees will learn how to provide the kind of superior, memorable service that results in satisfied customers.

Learn how to foster a culture of psychologically safe practices to ensure team members feel safe to express ideas, concerns and take accountability for mistakes- all without fear of negative impacts.

We all have implicit biases. Course participants will learn how to recognize and manage unconscious biases that affect the way we interact with others. In addition, providing tools and strategies to promote inclusivity and diversity in our daily lives.

This class will review the Fair Labor Standards Act (FLSA) and how it defines employee exemptions. We will also review Title VII of the Civil Rights Law and what the Equal Employment Opportunity Commission (EEOC) looks at when it receives a complaint.

From having a vacant position to onboarding your new employee, this class will provide a comprehensive review of the County’s recruitment, interviewing, and selection process. This course is highly recommended for employees of all levels who are involved with the recruitment process.

Understand the importance of documenting policy violations, performance and behavioral issues, while effectively utilizing Yuma County’s progressive disciplinary tools.

This session will help supervisors recognize when to speak with staff about FMLA, how to communicate with Human Resources, monitoring the use of FMLA, and the differences between the County Attendance Policy versus FMLA laws.

This course will provide supervisors an overview of the unemployment insurance process to help recognize what their responsibilities are and the importance of documentation.

The training provides a brief overview of FMLA and covers worker’s compensation and the role of the supervisor when an employee is injured while working. Additional discussion will focus on how to handle various situations when an employee is out on FMLA due to a work injury, their ability to return to work, and how worker’s compensation and FMLA run concurrently.

Learn to identify what causes employees to fall into the trouble zone, and develop an approach to deal with employees that result in a more consistent and beneficial outcome.

This class provides tools for employees at a supervisory level to manage their emotions, understand their feelings, and express themselves in a way that is positive to themselves and to those around them.

This class provides participants a voice when they would like to speak up and addresses the difference between assertiveness and aggression, using insight on manipulation for other’s benefit and touches on body language.

Holding employees accountable can be difficult. It takes time, effort, and commitment. One of the major factors in a supervisor’s ability to hold employees accountable is their relationship with that employee. This class will cover individual accountability to provide insight into your own understanding of accountability and how it fits into the operations of your agency.

Learn how to identify where attitude translates into legitimate performance issues and effectively confront, coach and counsel employees whose poor attitudes and behaviors are negatively affecting your team’s performance. Also learn how to take the necessary steps to raise morale and inspire the “can-do” culture in your organization.

This workshop will offer guidance to adjust to changing work relationships, establish credibility, and assist in making the transition as smooth as possible.

This class covers harassment based on Title VII Civil Rights Law. This class also covers the supervisor’s responsibilities as it relates to harassment, including prevention, responding to a complaint, investigating or participating in the investigation and follow-up.

This workshop will provide guidance to addressing internal individual and team conflict. As a supervisor/coach/mentor, learning how to deal with team dynamics and cohesion is a part of the daily routine. This workshop will discuss the four principles: active listening, non-verbal communication, using “I” statements, and avoiding common communication obstacles.

For supervisors, speaking tactfully means communicating directly, clearly and firmly while also being sensitive and respectful to others to maintain a supportive and trusting work environment. Tactful communication focuses on facts, behaviors and solutions, rather than communicating bluntly or curtly with disregard for others thoughts and feelings.

Join us for an Experiential Learning session using MTa Insights toolkit , where learning happens through hands-on challenges, teamwork, and real-time reflection, all through an active hands-on learning experience.

When customers are confrontational, over demanding or unreasonable, it becomes harder than ever to deliver helpful, courteous service. This training provides tips and techniques to learn what it takes to handle a really tough customer or client.