Training Catalog

FOR COUNTY EMPLOYEES ONLY This class will uncover the foundation of County Employment – the Standards of Conduct. This class will discuss what those standards mean, how they are applied, and how disciplinary action is taken when standards are violated.

During the course of this workshop, we are going to explore the aspect of color (temperament). This workshop provides users with an effective tool for understanding human behavior, for uncovering motivators specific and improving communication skills.

Knowing the appropriate action in an emergency until professional help arrives is critical to saving lives. This hands-on course helps develop lifesaving skills that can be employed during a medical emergency.

This class will review best practices in customer service – with techniques, including interacting with internal and external customers, the angry customer, and the impact quality customer service can have. Attendees will learn how to provide the kind of superior, memorable service that results in satisfied customers.

Emotional Intelligence is one of the most important ideas to hit the business world in recent years. It is based on the notion that the ability of individuals to understand their own emotions, and those of the people they work with, is key to improved work performance. This class provides tools for employees to control their emotions, understand their feelings, and express themselves in a way that is positive to themselves and to those around them.

*Must have completed Real Colors: Unlocking Temperament Differences within last 2 years* Real Applications, Real Solutions, and Real Teams are continuations of the Real Colors Workshop. It is designed to successfully and strategically allow you to use Real Colors concepts when selecting and building workplace teams, settling issues within the team, building leaders, and dealing with daily stressors.

*Must have completed Real Colors: Unlocking Temperament Differences within last 2 years* Real Applications, Real Solutions, and Real Teams are continuations of the Real Colors Workshop. It is designed to successfully and strategically allow you to use Real Colors concepts when selecting and building workplace teams, settling issues within the team, building leaders, and dealing with daily stressors.